FAQ and HOW TO ORDER

Q: How do I order?

A: You can fill out a form and email it to us.  Fill out the order form at  https://docs.google.com/file/d/0Bx1SoBGqUzKOZXRpQk9fYnlMY1k/edit?usp=sharing

 Email the completed form to syhoang64@gmail.com

Q: Do you accept cash or check?

A: Sorry.  We only accept Paypal.

Q: The model I want is not in stock.  Can I still order it?  If yes, how long is the wait?

A: We try our best to restock it as soon as we can.  The waiting time might be 3-4 weeks (not including shipping time). 

Q: Where do you ship from?
A: We ship straight from our garage in San Jose, Northern California.

Q: Can I pick up the cages, if I live nearby the Bay Area?
A: Yes, we do local pick up.  We will not charge you any shipping fees.  Your total price is just the cage.

Q:  How much is shipping?  It doesn't say on the form.

A: To keep shipping cost to a bare minimum, we will calculate your total shipping cost based on your home address and the quantity of order.  

Q: Do you do combine shipping for multiple items?

A:  Yes.

Q: Do you ship outside of the United States?

A: Yes, we will ship anywhere as long as the buyer is willing to pay for shipping cost.   However, the shipping time is much faster in the States and Canada, than to Europe and other continents.

Q: What is the return policy?

A: We only do returns on damaged item through shipping in Canada and the United States.  Please look at the pictures and double-check the dimensions before placing an order.

Q: I already paid.  When can I expect to receive the items?

A: We ship through standard mail, USPS, which takes 7-10 business days for orders in the United States.  Shipping time depends on your geographic location.  

Q:  I want faster shipping time.  Is that possible?

A:  Normally, we do not do expedient shipping.  However, we could arrange a faster shipping service with additional shipping cost from the buyer.

Q:  Why are you guys using a blog format?

A:  Our business is new.  Blogs does the job for now.  We also have an eBay store launching soon.

Q: Where can I give a rating on my shopping experiences with you?
A:  Since we just launch our business, we look forward to receiving feedback on your buying experiences.  Suggestions and ratings are welcomed.  To promote transparency and trust with our customers, we have a Yelp account at http://www.yelp.com/biz/asian-bamboo-bird-cages-san-jose
Please tell us of your shopping experiences with us there.

Q: My question is not on here.  How do I contact you?

A: Syhoang64@gmail.com.  Although we are small family-owned business, we will try our best to reply within 1-2 days.